Refund & Cancellation Policy
Last updated: March 14, 2026
At Wall Culture Co, we take pride in providing high-quality faux floral installations and event backdrops. Because our rentals reserve inventory and event dates, the following policies apply to all bookings.
Booking & Deposits
A non-refundable retainer of 50% is required to secure your event date and rental items. Your booking is not confirmed until the retainer is received.
The remaining balance is due 7 days prior to the event date.
Cancellations
Because your event date is reserved exclusively for you, retainers are non-refundable.
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Cancellations made more than 14 days before the event may be eligible for a date transfer, subject to availability.
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Cancellations made within 14 days of the event are non-refundable and non-transferable.
Event Date Changes
Clients may request a one-time event date change if the request is made at least 14 days before the scheduled event and the new date is available.
Damage or Loss
Clients are responsible for any damage, excessive wear, or loss of rental items during the rental period. Repair or replacement costs may be charged accordingly.
Weather Policy
For outdoor events, clients are responsible for providing appropriate coverage or protection for rental items. Refunds will not be issued due to weather conditions.
Service Issues
If an issue occurs with your rental installation due to an error on our part, please notify us immediately so we can work to resolve the situation. Our goal is always to ensure your event setup meets expectations.
Contact Us
For questions regarding this policy, please contact:
Wall Culture Co
Email: wallculturephilly@gmail.com