Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your use of wallcultureco.com and your purchase of services from Wall Culture, LLC (“we,” “us,” or “our”). By accessing our website or booking our services, you agree to these Terms.

If you do not agree, please discontinue use of our site and services.

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2. Services Provided

Wall Culture, LLC provides:

• Backdrop rentals

• Complementary rental décor such as signage, flower arches, and/or props

• Event installations

• Delivery, setup, and takedown services

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Service availability may vary by date, location, and contractor availability.

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3. Booking, Payments & Deposits

a. Booking

A booking is confirmed only after:

• A signed quote or agreement

• A deposit (if applicable)

• Approval of event date and time

b. Deposits

Unless otherwise stated:

• Deposits are non-refundable and required to secure your event date.

• Remaining balance is due no later than the date specified in your invoice.

c. Payment Methods

We accept the payment methods listed on your invoice or website (e.g., credit card, electronic payment, etc.).

Failure to pay on time may result in cancellation.

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4. Cancellations & Refunds

Client Cancellation

If you cancel your event:

• The deposit is non-refundable.

• If cancellation occurs within 7 days of the event, the full balance may still be due because materials and labor are often already allocated.

Provider Cancellation

We reserve the right to cancel due to:

• Severe weather

• Unsafe event conditions

• Unexpected emergencies

If we cancel, you will receive a refund of any payments made, or we may offer to reschedule.

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5. Event Setup Requirements

You agree to provide:

• Safe, accessible setup space

• Accurate delivery instructions

• Permission for venue access

• Power sources if needed (for lighting, etc.)

• Weather-appropriate conditions for outdoor installations

If the install area is inaccessible or unsafe upon arrival, additional fees may apply, or the installation may be canceled without refund.

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6. Backdrop Policies

a. Durability Disclaimer

Backdrops are sensitive to:

• Heat

• Cold

• Sunlight

• Sharp objects

• Wind

We cannot guarantee the lifespan of a backdrop once installation is complete and approved by the customer.

b. Equipment & Rentals

Any rented items (walls, arches, frames, stands, props) must be:

• Returned in original condition

• Free of damage

Clients are responsible for replacement costs if equipment is damaged, lost, or stolen.

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7. Photography & Marketing

Unless you request otherwise in writing, you grant Wall Culture, LLC permission to:

• Photograph your setup

• Use images or videos for marketing, social media, and portfolio purposes

Personal details about your event are never shared.

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8. Website Use

When using our website, you agree not to:

• Interfere with site functionality

• Use the site for unlawful purposes

• Copy, distribute, or misuse content without permission

All website content is owned by Wall Culture, LLC.

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9. Limitation of Liability

To the fullest extent allowed by Pennsylvania law:

• We are not liable for injuries, property damage, or losses that occur after installation is complete.

• We are not responsible for delays caused by traffic, weather, venue restrictions, or circumstances outside our control.

You agree to use our services at your own risk.

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10. Indemnification

You agree to indemnify and hold Wall Culture, LLC harmless from any claims, damages, or losses arising out of:

• Your misuse of our services or equipment

• Improper handling of décor after installation

• Violations of these Terms

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11. Changes to Terms

We may update these Terms periodically. Updated versions will be posted on this page with the new effective date. Continued use of our website or services means you accept the updated Terms.

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12. Contact Us

For questions about these Terms & Conditions, contact:

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Wall Culture, LLC
Email: wallculturephilly@gmail.com
Website: wallcultureco.com
Location: Pennsylvania, USA